Executive - Merchant Trainer & Technical Support

Updated: March 22, 2024 05:06 PM GMT

Petpooja

Alwar, Rajasthan

Candidate Eligibility:
● Candidates should be comfortable in field work.
● Good written and verbal communication.
● Customer-service focus.
● Work Experience on helpdesk support, tech support, non tech support, software support
would be required
Roles and Responsibilities:
● Can visit our Restaurant Partners in Field
● Provide service and customer support during field visits
● Install our POS software in their System / Device
● Give training about our product to our client
● Diagnose errors or technical problems and determine proper solutions to resolve their queries
● Build positive relationships with customers
● Research and identify solutions to software and hardware issues
● Diagnose and troubleshoot technical issues, including account setup and network
configuration
● Ask customers targeted questions to quickly understand the root of the problem
● Communicate with clients through a series of actions, either via phone, email or chat, until
they’ve solved a technical issue
● Ensure... More Detail