Ms Technical Specialist

Updated: March 22, 2024 03:36 PM GMT

Findojobs South Africa

Gqeberha

KeyRoles and Responsibilities : Ensure that assigned infrastructure at the client site is configured, installed, tested, and operationalPerform necessary checks, apply monitoring tools and respond to alertsIdentify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detailAssist in analyzing, assigning, and escalating support callsInvestigate third line support calls assigned and identify the root cause of incidents and problemsReport and escalate issues to 3rd party vendors if necessaryProvide onsite technical support to clients and provide field engineering services to clientsConduct a monthly random review of incidents and service requests, analyze and recommend improvement in qualityProvide continuous feedback to clients and affected parties and update all systems and / or portals as prescribed by NTTProactively identify opportunities for workoptimizationincluding opportunities for automation of work Knowledge... More Detail

Apply Now