Product Recall Coordinator (CSR)
Updated: March 03, 2024 09:44 AM GMT
Contractor Job in Rosario, Calabarzon
Viventis
Rosario, Cavite, PhilippinesESSENTIAL FUNCTIONS:
• INBOUND CALL AND LIVE CHAT
o Receive Inbound call from customer calling thru recall line
o Receive Chat from product safety notice queue
o Validate customers affected by product safety notice thru guidance on identifying product identification
o Assist affected customers by providing next steps and procedures via service form.
o Transfer customer to appropriate queue/ team if necessary
• OUTBOND CALL & EMAIL MANAGEMENT
o Retrieve and follow up on VoiceMail left on recall line
o Respond to email from customers pertaining to recall and provide specific instruction on next and necessary steps
o Forward non recall inquiry to appropriate queue/ team
EDUCATION & EXPERIENCE REQUIRED
• High School graduate, Associate degree and Undergraduate are welcome to apply
• Bachelor’s degree is a plus but not required
• Experience in a customer service role is a plus but not required
• Fluency in English, both verbal and written, is required.
• Strong verbal and... More Detail
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