Workforce Real Time Specialist

TTEC

Dumaguete, Negros Oriental

Bringing smiles is what we do at TTEC… for you and the customer. As a Specialist – Workforce Management – Real Time working in the Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.

You’ll report to the WFM Real Time Senior Specialist . You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through... More Detail

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