Manager, Training

Updated: March 21, 2024 05:08 PM GMT

ResultsCX

Lipa, Batangas

Training Manager
The Training Manager is primarily responsible for the Client relationship and execution of client expectations within the training environment. The top focus of the Training Manager is to identify training needs based on gap analysis and create short-term and long-term strategic plans. It is the Training Managers job to evaluate the effectiveness of training programs and implement improvements as necessary.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In This Role You Will
• Supervise and develop the work of direct reports by conducting coaching sessions, training class observations, triads, attendance, scorecards and corrective actions.
• Do client tracking, analyzing and reporting training effectiveness through agent life cycle performance: New Hire, Grad School and 0-30 production.
• Create a governance process to ensure compliance to client training requirements including but not limited to certifications, facilities... More Detail