Customer Experience Officer
Updated: March 21, 2024 11:03 AM GMT
Clinix Health Group (Pty) Ltd
SowetoJob Title: Customer Experience Officer
Location: Tshepo Themba Private Hospital (Soweto).
Reports to: Hospital Manager.
Job Summary
As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience.
Minimum Qualifications And Experience
• Diploma: Marketing or healthcare related.
• 3 – 5 years in a health care environment.
• Experience as a customer experience specialist is advantageous.
• Computer proficiency.
Minimum Job Requirements
• Implement approved frameworks and processes in which all patient experience initiatives will be deployed in the Hospital.
• Apply and utilise patient experience performance standards and deploy their respective measurements processes.
• Utilisation of patient experience index data (from various CHG sources) to improve patient experience.
• Under the leadership of the hospital manager and other senior managers, manage the overall... More Detail
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