Customer Serivce Engineer (Ba Ria Vung Tau)

Ricoh Vietnam Company Limited

Vũng Tàu, Ba Ria - Vung Tau

• To perform aftersales service of hardware / software installation, commissioning, on-site training
• To respond to customer requests with good manner of time.
• Provide on-site training to customers, or internal customers as a specific technical product champion.
• Maintain levels of performance consistent with Key Performance Indicators
• Establish and maintain high customer relations to ensure customer satisfaction .
• Report to Service Manager for all technical activities
• Other technical-related activities.

Requirements

Experience
• Diploma / Degree in Electrical / Electronics / Mechanical / Automation Engineering
• At least 2 years experience in the copier / printer / printing industry or relevant
• Experience in both hardware and software services delivery, maintenance, and consulting.

Competency :
• Customer-centric, winning spirit mindset
• Competent in computer and some common office application software.
• Good understanding and know-how in computer networking... More Detail

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