IT Support Technician

Updated: March 03, 2024 10:38 AM GMT

Full-time Job in Lydenburg, Mpumalanga

Twiga Consulting

Mashishing, South Africa

Reference: PTA003010-JL-2

Our client is based in the Lydenburg region. They are currently seeking a IT Support Technician to join their team on a permanent basis.

Duties & Responsibilities

IT Support Technician - Desktop/Operations

OVERALL PURPOSE OF JOB:
Providing first and second line support primarily within the desktop support environment inclusive of Secondary entry level Back Office support, while maintaining a high level of customer satisfaction that meets the Service Level Agreement targets.

OPERATIONAL SUPPORT
• Diagnose and offer direct customer service and technical support to users through telephones, emails, remote desktop services and in-person visits ensuring excellent communication and customer service skills
• Groundwork, configuration, deployment, support, maintenance, knowledge sharing and training on
• Applications, software and programs
• LAN (local area network) and WAN (Wide area network)
• Workstation equipment and related peripherals, components and... More Detail