Application Support Specialist

Updated: March 20, 2024 06:58 PM GMT

DataCareers

Luton

We are on the hunt for an Application Support Analyst to support us in our customer journey with cash app support at our Local Authority site. This role would ideally suit someone who has a good understanding of financial applications who wants to get into an IT focussed customer support role

What you will be doing?
• To provide excellent customer service and effective application and technical support within agreed Service Level Agreements and to Customer Satisfaction Standards
• Provide a centralised customer and technical support service within a cash receipting environment.
• To support cash receipting, including E-Returns, Bank Reconciliation and Suspense
• To create and maintain matching rules for both incoming and outgoing cash files
• Carry out user administration of the cash receipting system
• Work closely with the business to understand and interpret business process’ and translate those into a deliverable solution
• Handle the management of incidents and escalation of... More Detail