Specialist, Quality Assurance
Updated: March 20, 2024 12:11 PM GMT
Full-time Job in Lipa, Calabarzon
TTEC
Lipa, BatangasBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite in Lipa Batangas, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the... More Detail
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