Customer Support For Nms

Updated: March 19, 2024 03:58 PM GMT

Full-time Job in Sale, Rabat-Sale-Kenitra

Alcatel-Lucent

Salé

Customer support for NMS

Sale, Morocco, Morocco (

New

Customer Services (

NI Network Infrastructure

2200000FR9 Requisition #

Apply for Job Share this Job Sign Up for Job Alerts

Job Title

NFM-T/OMS gTAC Engineer

The primary objective of gTAC is to provide 24x7x365 technical support for NMS (Network Management System) products including 1350OMS and NFM-T.

It is requested to:

· Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed. Use and provide appropriate CARES and outage documentation, contribute to/review upgrade guides and other procedural documentation

· Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the contractual SLAs

· Act as "Outage Manager" by identifying the impact of the outages and changes made to the customer network. Ensure outage... More Detail