Service Coordinator

Future Leap PMC OPC Private Limited

Irinjalakuda, Kerala

**Responsibilities**:

- Coordinate and schedule service appointments based on customer inquiries and service requests.
- Communicate with customers to understand their service needs and provide appropriate assistance and information.
- Collaborate with service technicians and field staff to ensure efficient service delivery.
- Monitor service activities and track the progress of ongoing projects to ensure timely completion.
- Maintain accurate records of service appointments, customer interactions, and service outcomes.
- Address customer concerns and complaints promptly, striving to achieve high levels of customer satisfaction.
- Prepare service reports and documentation for internal and client purposes.
- Ensure that all service-related processes comply with company policies and quality standards.
- Assist in the development and implementation of service improvement initiatives.
- Keep abreast of industry trends and best practices to enhance service delivery.
• *Requirements**:

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