Senior Manager, Quality Assurance

Updated: March 17, 2024 07:17 AM GMT

Full-time Job in Iloilo City, Western Visayas

TTEC

Iloilo City, Iloilo

At TTEC, we’re all about the Human Experience. Elevated. As a Quality Assurance Senior Manager across PH site location, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and interpret data. From there, you’ll use your honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team and acknowledging a job well done.

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