2024-5482

MANCON, LLC.

Rota

Duties include providing professional and technical support to facilitate meeting operational requirements. Specific work shall include, but is not limited to the following
• Research and conduct preliminary data collections for quality and performance studies/surveys related to resolving customer’s complaints, issues or problems, conducting training on work procedures and providing support to customers and specified organizations.
• Conduct preliminary analysis of customer’s requests/requirements. This includes, performing technical research to identify operational/processing errors and discrepancies.
• Serve as liaison with customers to resolve issues and customer complaints. This includes attending meetings, as designated by the Technical POC, to review procedures or resolve discrepancies in the process.
• During periods of low workload, will provide direct support/assistance to FLC Sigonella, as requested by the applicable Site Director, with the Technical Assistant approval.
•... More Detail

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