Remote Customer Support Officer

Sprout Solutions

Caloocan, Metro Manila

Sprout Solutions is seeking a Remote Customer Support Officer to join our dynamic team in Caloocan, NCR, Philippines. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles.

Responsibilities : 1. Provide excellent customer service and support to clients via phone, email, and chat.2. Troubleshoot technical issues and provide timely solutions to ensure customer satisfaction.

3. Collaborate with other teams to resolve complex customer inquiries or escalations.4. Document customer interactions and feedback to improve processes and services.

5. Assist in creating and updating knowledge base articles and FAQs for self-service support.6. Proactively identify opportunities to improve customer experience and retention.

Requirements : 1. Resourceful and passionate individual with a strong desire to help customers.2. Excellent research skills to quickly find solutions to customer inquiries.

3. Strategic planning abilities to... More Detail

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