Front Office Manager

Updated: March 15, 2024 06:01 AM GMT

VIMALA REGENCY

Adoni, Andhra Pradesh

Front Office Manager Job Description

Job Summary:

The Front Office Manager has overall responsibility for supervising front desk, Reservations, concierge, Valet parking to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Assist the Department Heads in all areas to ensure smooth, efficient operations.. Prepare monthly reports and budgetfor front office department.

Key Responsibilities:

Guest Service:

· Visible in the front of the house during high traffic times

· Maintains Master key control

· Monitor all V.I.P’s, special guests and Delegates.

· Warm welcoming the guest and see comfort check-in & Check-Out

· Courtesy call about the service and comfortable stay.

Team management:

· Evaluates the job performance of each front office team.

· Train all aspects in system, including software , report generation and Night Audit ,analysis

· Ensure that... More Detail