BCO Supervisor

SM Store

Naga, Camarines Sur

Job Function
• Responsible for day-to-day supervision of the BCO Assistants and will play a collaborative role with BCO Manager in building a strong team leading them to deliver exceptional customer service.

Responsibilities
• Oversee and assess day to day counter operations both onsite and offsite locations
• Reconcile payment discrepancies such as returns, refunds, adjustments, and voids in finalizing reports
• Maintain good relationships both with internal and external customers
• Train BCO Assistants in accordance with BCO process and policies

Qualifications
• Graduate of Bachelor's Degree preferably business-related course
• At least 2 years of experience as a supervisor in a customer service industry More Detail

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