Network Engineer Customer Dedicated

Updated: March 15, 2024 01:29 AM GMT

Job Crystal

Carletonville

Employment type: Permanent

Salary: Market related

Location: Free State/Gauteng/North West/Western Cape, South Africa

Job Functions: IT Support

Industries: IT Services

SPECIFICATION

An IT solutions company are looking for an Operations Support Engineer to focus on the smooth running of our customers environment, ensuring that system availability is maintained at the highest level and any issues that arise are dealt with within SLA.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

· Take ownership of Customers’ requests and be proactive when dealing with Customers’ issues.

· To ensure all requests meet or exceed the contractual Service Level Agreements.

· Always maintain high customer-care levels.

· Actively seek to improve and grow own skill and knowledge in appropriate areas.

· Perform Incident Management to ensure that the appropriate action is being taken to meet SLAs and service is restored for the customer.

· Onsite network related support at customer locations.

· Carry... More Detail