Patient Experience Manager

Mediclinic

Newcastle

Mediclinic is an international private healthcare services group, founded in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the United Arab Emirates.

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

To ensure that all functions at the hospital are performed in a manner that optimizes patient experience and to be responsible for the marketing of hospital to the public

KEY RESPONSIBILITY AREAS

Utilise patient experience index data to improve patient experience

Manage overall patient experience within the hospital

Manage patient journey campaigns

Manage key account and stakeholder relations

Manage and control patient experience... More Detail

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