Executive - Personal Financial Services (Operations & Customer Service)

Updated: March 14, 2024 05:57 PM GMT

Full-time Job in Jitra, Kedah

Hong Leong Bank Berhad

Jitra, Kedah

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The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling.

Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions.

Sales & Service
• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
• Carry clear targets for specific products CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
• Learn and use I-Pads / other devices (if applicable to branch) for customer service / cross selling;
• Assist in... More Detail