Inside Sales Supervisor

Updated: March 14, 2024 03:04 PM GMT

Full-time Job in Acton, Ontario

Doman Building Materials Group

Acton, ON

Description

Inside Sales Supervisor

Acton, Ontario

On-Site, Full-Time

Reference Number: CAN-ON-ACT-055-130324

Summary

Reporting to the Sales Manager – Ontario, the Inside Sales Supervisor is responsible for the daily operation of the inside sales team, with a focus on maximizing sales performance and customer satisfaction.

EXPECTED CONTRIBUTIONS

Sales
• Ensure that all incoming customer inquiries and outgoing sales calls are effectively and efficiently handled to meet and exceed customer expectations.
• Act as an internal contact for escalated inquiries from key accounts.
• Manage regional price page updates.
• Professionally handle customer issues and ensure a satisfactory outcome.
• Ensure Inside Sales Representatives adhere to company standards and policies.
• Administer and process the company returns and claims policies, including stock adjustments, credit notes, price adjustments in compliance with corporate internal control procedures.
• Identify and correct shipping or... More Detail