Assistant Call Center Manager Logistics/Freight Services - Ayala

Updated: March 13, 2024 07:56 PM GMT

Gratitude Philippines

Zamboanga

Job Description

The duties and responsibilities of this position consist of, but are not limited to, the following:

With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.

Monitors task boards and assigned email accounts to respond to customer and carrier requests.

Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.

+Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.

+Validates and ensures... More Detail