Desktop Support Specialist

Microland Limited

Anjar, Gujarat

Skills required:

DWP SME, Lead position to handle End User services – DSS team across Anjar and India locations

Should have experience in handling IT in similar MFG customers.

Work from Office

6 days working

Job Description:

1) This role will require interaction with variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.

2) In addition, this role will cover areas including, but not restricted to, the following.

- Aiding Service Management team on major issues

- Driving the efficiency and effectiveness of the incident management process.

- Monitoring the effectiveness of... More Detail

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