Intraday Specialist, Customer Service Center (RCMP) - IKEA Taastrup (Head...

IKEA

Copenhagen

WHO YOU ARE
We believe your backpack consists of:

• Broad knowledge of workforce management with a focus on retail businesses, covering demand, capacity, scheduling, and intraday-related controlling.
• Strong knowledge of the intraday area within the contact centre industry and its integration with scheduling.
• High level of data/computer proficiency.
• Enjoy working in a team where openness and sharing culture are promoted.
• Strong analytical skills and ability to use those to challenge ways of working.
• Ability to work with others in a team and be open to the exchange of knowledge and insights.
• Flexible and agile mindset combined with the ability to handle more than one task at a time.
• Ability to build trustful and strong relationships while demonstrating a service-minded approach towards colleagues.
• Giving constructive feedback.
• Fluent in Danish and a high level of English to communicate with the relevant stakeholders when needed.

Your backpack is on our wish list! If... More Detail

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