Service Consultant

Updated: March 12, 2024 10:27 PM GMT

Nedbank

Musina

Maternity replacement contracts

Req Number

Closing Date = 05 March 2024

Location - Musina
Job Family

Sales and Service
Leadership Pipeline

Manage Self: Technical (MST)
Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities

Client Engagement:
• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action... More Detail