Customer Escalation Specialist

WorkMotion Software GmbH

Cairo

Job Description

Customer Escalation Specialist

Remote Cairo, Cairo Governorate, Egypt WorkMotion, Customer Experience Full time

Description

Welcome to our Customer Experience Team, the dedicated front line of our organisation, where client satisfaction is at the heart of our culture. Our team is responsible for guiding clients in understanding our product, solving their operational queries, collecting valuable feedback, driving client growth, and elevating HR processes to new heights. At our company, long-term client satisfaction is a key measure of success, reflecting our commitment to fostering lasting partnerships and continued excellence.

We value work-life balance, so please only apply if you're based within 2 hours of the Central European Timezone.

What you’ll do…

Perform both inbound and outbound support for escalated customers via virtual meetings and email to de-escalate and manage challenging situations and circumstances Work independently to provide best-in-class... More Detail

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