Customer Success Representative - Ondo - Ondo, Nigeria

Updated: March 10, 2024 05:22 PM GMT

Full-time Job in Ondo

Moniepoint

Ondo

Location: Ondo Employment type: Full-time Job Purpose The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests. Responsibilities Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and... More Detail

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