Patient Care Analyst

Updated: March 10, 2024 05:21 PM GMT

Full-time Job in Aba, Abia

Helium Health

Aba

• The Patient Care Analyst is to provide outstanding service to our customers and potential customers in Qatar and UAE.
• This individual will be required to answer requests, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

Responsibilities:
• Inbound Request Management
• Handle all inbound requests and complaints, routing accordingly and providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Directly interact with customers and clients to help identify and assess needs towards the prompt resolution of issues.
• Manage inbound requests via email, calls, chats or face to face for requests, complaint, or enquiries. Log incidents using CRM tools, action and close accordingly.
• Advise clients on available services and processes to access services.
• Ensure all relevant communications and data are updated and recorded.
• Monitor random calls to... More Detail