Customer Care Executive

Updated: March 10, 2024 04:22 AM GMT

Full-time Job in Merlimau, Malacca

Scientex Bhd.

Merlimau, Malacca

Description

1 Responsibilities
• To attend to customers' complaints /feedback and to ensure the complaints are resolved professionally in compliance with company service standard.
• To follow up on defect rectification progress and work closely with Technical Team for dispute resolution.
• To submit critical defects progress report in a timely manner to Technical Team for investigation and rectification.
• To propose an appropriate solution and provide them regular feedback for their continuous product quality improvement.
• To ensure compliance to regulatory and internal SOP.
• To perform other ad-hoc duties as assigned by the superior.
• Perform any other ad-hoc tasks as maybe assigned by the superior or Company.
2 Qualifications/Requirements
• Candidate must possess at least SPM or equivalent
• At least 1 year (s) of experience in customer service preferable in property development industry.
• Able to speak in Malay/English, Mandarin will be an added advantage.
• Computer literate... More Detail