RESERVATION SUPERVISOR

Updated: March 10, 2024 04:19 AM GMT

Full-time Job in Kuala Besut, Terengganu

MIMPI PERHENTIAN RESORT SDN. BHD.

Besut, Terengganu

Description

1. Stay focused on the resort’s Vision and ensuring all tasks carried out are in accordance to the resort’s established Mission Statement.
2. Handling all reservation through email & OTA. Monitor & Update room allotment in OTA in daily basis.
3. To follow all the Hotel and Department Policy during running the shift.
4. Assist Front Office during busy upon guest check in to give welcome drinks and cool towel at lobby area.
5. Post in relevant guest transactions incurred promptly and accurately.
6. Provide excellent and warmth service to all guests with a genuine smile.
7. Ensure a high satisfaction index from all guests with regards to the product quality and service standards.
8. Up-sell room and all other business opportunities within the resort to maximize profitability for the resort, including various recreational activities.
9. Submit required daily reports to the accounts department or management.
10. Prioritize guest safety while participating in activities... More Detail