Account Support Associate - Remote Work

Expedock

Caloocan, Metro Manila

Expedock is currently seeking a motivated and resilient Account Support Associate to join our team on a full-time remote basis in Caloocan, NCR, Philippines.

As an Entry Level position, we require at least 1 year of experience in a similar role.Responsibilities : - Provide exceptional customer support to clients through various channels such as email, chat, and phone- Assist with onboarding new clients, including setting up their accounts and providing training on our platform- Collaborate with the sales and technical teams to ensure a seamless customer experience- Troubleshoot and resolve any account-related issues in a timely manner- Conduct regular check-ins with clients to gather feedback and identify areas for improvement- Assist in developing and implementing strategic account management plans- Utilize emotional intelligence to build strong relationships with clients and anticipate their needs- Proactively identify opportunities to upsell and cross-sell additional... More Detail

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