Remote Support Leader

Updated: March 09, 2024 11:04 PM GMT

Weir Minerals

Soweto

Weir Minerals's job vacancy, Career and Recruitment

Job title : Remote Support Leader – Kathu, Johannesburg jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : March 22, 2024

Quick Recommended Links

Jobs by Location
Job by industries

Key Responsibilities:

Ensures all systems are periodically reviewed and updated to the latest SW versions.
Provides technical support pointing to reduce first response time and case resolution times.
Maintains support cases updated, reporting findings and solutions to inform and allow learning from the solutions provided.
Maintain regular and effective communication with Global Support Management regarding technical issues to resolve customer needs adequately.
Secure System Analysts and Remote Support Specialists have the information and resources to evaluate, maintain, and supervise systems' performance daily.
Ensure the implementation of Motion Metrics corporate technical authority guidelines, reporting results, and collaborating with... More Detail