Executive Floor Manager

Updated: March 09, 2024 10:59 PM GMT

Insphired Recruitment Solutions

Sun City

Our client in the hospitality industry is looking to hire an Executive Floor Manager to join their team based in Rustenburg. Responsibilities: - Leading the planning and delivery of the hotel’s VIP, suite and long-staying guest experience, including personalizing important touchpoints in the customer’s journey from arrival and throughout their stay, resulting in a superior experience for guests visiting the hotel, with the ultimate objectives of building and developing strong, sustainable relationships with customers in the domestic & international markets, maximizing return hotel business and growing brand as the destination of choice, in line legislative requirements and company standards. - Provide thought leadership and innovations on the hotel’s customer experience portfolio. - Develop a customer value proposition, plan, and standards that, suite and long-staying customers and create a roadmap and objectives around the customer’s five-star experience and journey. - Understand and... More Detail

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