Data Encoder

Updated: March 09, 2024 04:53 PM GMT

Full-time Job in Iloilo City, Western Visayas

Grand Canyon Multi-Holdings, Inc.

Iloilo City, Iloilo

QUALIFICATIONS:
• Bachelor's Degree in Business, Marketing, or a related field
• Proven experience in customer service, relationship management, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities
• Familiarity with Microsoft Office tools and Google Workspace
• Ability to work well under pressure and meet deadlines
• Empathy and a customer-centric mindset

DUTIES AND RESPONSIBILITIES:
• Communicate with customers through various channels (phone, email, chat) to address inquiries, provide information, and resolve issues.
• Establish and maintain positive relationships with customers to enhance their overall experience.
• Investigate and resolve customer complaints or issues promptly and effectively and work collaboratively with other departments to ensure timely resolution of customer concerns.
• Gather feedback from customers to understand their needs and expectations and take necessary actions to address them promptly
• Conduct... More Detail